Your request will be handled in accordance with our responsible gaming policies.Please note that all games operate with certified RNG technology and outcomes are random; deposits do not guarantee wins.If you wish to proceed with permanent self-exclusion, please contact our support team via official channels so it can be applied immediately. Your feedback is important, and we aim to address any issues promptly.Please provide your player ID so we can investigate your case and ensure everything is functioning correctly. Please kindly provide your account ID and the disputed transaction ID.
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Your email address will not be published. We are sorry you lost the funds, may we ask if anyone pushed you to continue playing? Dear Guy from GermanyThank you for the feedback! Dear MarioCongratulations on your win! Your feedback is important to us. If there’s anything specific you’d like us to look into or if you’ve encountered an issue, please share your Player ID so we can assist you properly.
Should you like to leave a feedback to the game developer directly – please kindly let us know. Dear MarkusVulkanvegas is an operator, not the game provider. Since Vulkanvegas is only an operator, we do not produce games, or have an influence on game outcome. Also, please feel free to make an official claim at casino guru/directly to the game provider. Hello MarcSorry you faced issues.Can you please provide your account ID in order to investigate?
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Dear RobinThank you very much for your feedback! Can you please confirm you’ve received the winnings? Dear Tobias According to our records, all the withdrawals were completed.
Dear Tsi Congrats on your win! Also, kindly let us know if your account is verified and if you are suffering from gambling addiction. We wish you luck and huge wins! Dear annemarie Thank you for you for your feedback!
Konstruktives Feedback
Hello Tobias Congratulations on you win! As a licensed casino, we are committed to ensuring fair play and transparency. Dear StefanThank you very much for the feedback!
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Please provide as much information as you can, we are here to help you! Sorry, HerbertBut we cannot find any user registered with the e-mail you’ve provided. Hello BarbaraThank you for yoru feedback! The money was credited onto your account. Dear Judit Sorry to hear about your experience.We will definitely investigate.Thank you! Dear SabrinaIn that case, please provide an official response from your bank to our support.
Would you like to make a claim to a game provider directly? Please kindly contact your bank re the issue. Please mind, casino and slots themselves – is a game of chance. Are you 100% certain you play at a legit vulkanvegas website? Dear T DThank you for your detailed feedback — and we’re truly sorry you had such a frustrating experience.Please understand that all verification steps, including the selfie with ID and handwritten note, are standard security practices designed to protect your funds and identity. Can you please provide your account ID in order to investigate?
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Hello Faouzi Can you please provide your account ID in order to investigate? But we’d like to assure you, you will definitely get the money, just like previously you did 43 times. Can you please provide your account ID in order to monitor? 3) Would you like to make a claim directly to the game provider?
Please kindly answer the question re addiction, can you control the game? Nobody is pushing you to continue playing when you hit a win. Dear DzalilShould you require any personal information – please address the issue to support and GDPR officer. Dear DzalilWe are looking forward to the video that you promised to upload, also you are more than welcome to check out the eCogra report on RTP of the games. Once the money return onto your gaming account, please create a new request immediately. The casino cannot control the game outcome.
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- KYC is an important part of any licensed casino.
- The website clearly states, that it operate within the Curaçao jurisdiction, and in addition during registration and every time during log in you accepted this fact and agreed that you are fully aware.
- Sorry, HerbertBut we cannot find any user registered with the e-mail you’ve provided.
- Dear LeopoldWe regret to hear about your experience and concerns with our games.
1) Can you please provide your account ID in order to investigate? Also, please feel free to make an official claim at CASINO GURU/directly to the game provider. Hello Tamer, againPlease let us know if you’d like to know how the games work, and what RTP is. RegardsHello TamerPlease let us know if you’d like to know how the games work, and what RTP is.
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All withdrawals are approved according to T&Cs of the casino. In case you have any doubts about your withdrawals, you can always at any time set the gambling limits. The transaction was now approved.
Dear Tobias Congratulations on a big winPlease kindly provide all the requested photos in order to complete KYC. Our games operate under strict regulations to maintain fairness. Dear LeopoldWe regret to hear about your experience and concerns with our games. Indeed, all the withdrawals are approved according to T&Cs of the casino.
- Can you please provide your account ID in order to monitor?
- We wish you luck and huge wins!
- All withdrawals are approved according to T&Cs of the casino.
- Dear FateStayWe are truly sorry about the issue.
- Dear annemarie Thank you for you for your feedback!
Dear MilosPlease kindly provide your account ID in order to investigate. Dear DzalilWe understand that losing streaks can be frustrating, but we assure you that all games operate on independently certified RNG systems, ensuring fair and random outcomes. Dear AnnelieseThank you for your feedback.Casino is a game of chance, you can win and you can lose.
The thing is that you were playing with a bonus, vegas casino app download apk and every bonus has its limitation. Should you believe some of them were violated-please point out.Kind regardsDear ChristianHave you received the winnings yet?
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The website clearly states, that it operate within the Curaçao jurisdiction, and in addition during registration and every time during log in you accepted this fact and agreed that you are fully aware. All withdrawals will be approved according to T&Cs specified. If you do not agree with any of the aspects, or believe the casino violated the T&Cs, please kindly make a complaint at CasinoGuru. Thus, the amount of 60 eur was transferred to your real money balance, and you were able to withdraw the funds.
